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General Questions

FAQ

Do we ship worldwide?

Yes, we ship all over the world. This includes free tracked shipping.

If you would like more information please refer to our Shipping Policy found in the main menu.

Delivery & processing time

We offer a current flat rate - free shipping for all orders.

Order processing takes 1-3 days before shipment, depending on volume of orders. Once your item/s is dispatched, the estimated delivery time is:

North America: (6-9 business days)

Europe: (5-11 business days)

Oceania: (6-10 business days)

Rest of world: (6-12 business days)

Every customer is provided with tracking number directly after purchase!

Return & refund policy

We offer a 30 Day Return Policy if you are unhappy with the quality of your purchase within 30 days upon arrival you can apply for a refund/return in accordance of our refund policy.

Simply contact our support team through email: support@tenpocket.com so we can help you out with the refund.

Got more questions?

You can contact us through our contact page! We will be happy to assist you

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